Textbooks, course
packs, and other course materials are returnable up through the final day of
the drop/add period of each term as long as the following conditions are met:
The customer has a receipt
The
customer has dropped the course for which the book(s) being returned were
purchased.
For shrink-wrapped items, the original shrink wrap must be fully intact and unopened.
Please note that optional law study aids are non-returnable.
If you have questions about a textbook return, please contact our Book Manager, Nancy Trumps: [email protected] or (540) 458-8207
Returns on All Other Merchandise
We want you to be
100% satisfied with your purchase. You
can return your unworn, unwashed, undamaged merchandise (or merchandise you
have found to be defective) for a full refund or exchange within 90 days of the
original purchase. An original receipt
will be required (certain exclusions
apply – clearance merchandise marked final sale, custom orders, perishables, etc.).
If you received your
item(s) as a gift or otherwise do not have a receipt, you can still make a
return. However, in these cases, we can
only issue a store credit or perform an exchange. In certain cases, credit may be issued as a
discounted/sale price.
Returns and
exchanges can be made at the register in-store during normal business
hours. If you are not in Lexington and
would like to make an exchange or return, simply ship the product along with a
copy of the packing list or receipt to the address below (valid for USPS, UPS,
or FedEx):
Attn: Web Returns
Washington and Lee
University Store
1 Elrod Commons
204 W. Washington
Street
Lexington, VA 24450
Please include your
name, phone number, and information about what you would like to exchange.
If you have additional questions about a return or
exchange, please contact:
