Textbooks, course
packs, and other course materials are returnable up through the final day of
the drop/add period of each term as long as the following conditions are met:
The customer has a receipt
The
customer has dropped the course for which the book(s) being returned were
purchased.
For shrink-wrapped items, the original shrink wrap must be fully intact and unopened.
Please note that optional law study aids are non-returnable.
If you have questions about a textbook return, please contact our Book Manager, Nancy Trumps: [email protected] or (540) 458-8207
Returns on All Other Merchandise
We want you to be
100% satisfied with your purchase. You
can return your unworn, unwashed, undamaged merchandise (or merchandise you
have found to be defective) for a full refund or exchange within 90 days of the
original purchase. An original receipt
will be required (certain exclusions
apply – clearance merchandise marked final sale, custom orders, perishables, etc.).
If you received your
item(s) as a gift or otherwise do not have a receipt, you can still make a
return. However, in these cases, we can
only issue a store credit or perform an exchange. In certain cases, credit may be issued as a
discounted/sale price.
Returns and
exchanges can be made at the cashier desk in the store during normal business
hours. If you are not in Lexington and
would like to make an exchange or return, simply ship the product along with a
copy of the packing list or receipt to the address below (valid for USPS, UPS,
or FedEx):
Attn: Web Returns
Washington and Lee
University Store
1 Elrod Commons
204 W. Washington
Street
Lexington, VA 24450
Please include your
name, phone number, and information about what you would like to exchange.
If you have questions about a return or
exchange, please contact:
