Returns on Course Materials

Textbooks, course packs, and other course materials are returnable through the final day of the drop/add period of each term as long as the following conditions are met:

 

  • Books may only be returned for the current term.
  • Textbooks and course materials may only be returned if you dropped the course.
  • New books must be unmarked and in new condition.
  • Shrink-wrapped books must remain wrapped. Once opened, they are non-returnable.
  • Returns MUST be accompanied by student ID# and receipt.
  • Opened access codes cannot be returned.

 

Please note that optional law study aids are non-returnable.

 

If you have questions about a textbook return, please contact our Book Manager, Nancy Trumps: [email protected] or (540) 458-8207

 

Returns on All Other Merchandise

We want you to be 100% satisfied with your purchase.  You can return your unworn, unwashed, undamaged merchandise (or merchandise you have found to be defective) for a full refund or exchange within 90 days of the original purchase.  An original receipt will be required (certain exclusions apply – clearance merchandise marked final sale, custom orders, perishables, etc.).

If you received your item(s) as a gift or otherwise do not have a receipt, you can still make a return.  However, in these cases, we can only issue a store credit or perform an exchange.  In certain cases, credit may be issued as a discounted/sale price.

Returns and exchanges can be made at the register in-store during normal business hours.  If you are not in Lexington and would like to make an exchange or return, simply fill out our return form and ship the product along with a copy of the packing list or receipt to the address below (valid for USPS, UPS, or FedEx):

 

Attn: Web Returns

Washington and Lee University Store

204 W. Washington Street

Lexington, VA 24450

 

Click here to submit a web return (or exchange) form prior to shipping your items.

If you have additional questions about a return or exchange, please contact: [email protected] or (540) 458-8633