Returns on Course Materials
Textbooks, course packs, and other course materials are returnable up through the final day of the drop/add period of each term as long as the following conditions are met:
- The customer has a receipt
- The customer has dropped the course for which the book(s) being returned were purchased.
- For shrink-wrapped items, the original shrink wrap must be fully intact and unopened.
Returns on All Other Merchandise
We want you to be 100% satisfied with your purchase. You can return your unworn, unwashed, undamaged merchandise (or merchandise you have found to be defective) for a full refund or exchange within 90 days of the original purchase. An original receipt will be required. (Certain exclusions apply – clearance merchandise marked “Final Sale,” perishables, etc.).
We want you to be 100% satisfied with your purchase. You can return your unworn, unwashed, undamaged merchandise (or merchandise you have found to be defective) for a full refund or exchange within 90 days of the original purchase. An original receipt will be required. (Certain exclusions apply – clearance merchandise marked “Final Sale,” perishables, etc.).
If you received your item(s) as a gift or otherwise do not have a receipt, you can still make a return. However, in these cases, we can only issue a store credit or perform an exchange. In certain cases, credit may be issued as a discounted/sale price.
Returns and exchanges can be made at the cashier desk in the store during normal business hours. If you are not in Lexington and would like to make an exchange or return, simply ship the product along with a copy of the packing list or receipt to the address below (valid for USPS, UPS, or FedEx):
Attn: Web Returns
Washington and Lee University Store
1 Elrod Commons
204 W. Washington Street
Lexington, VA 24450
Please include your name, phone number, and information about what you would like to exchange If you have questions about a return or exchange, please contact one of us:
Jennifer Mero: [email protected] or 540-458-8057
Kimberly Stephany-Poole:[email protected] or 540-458-4492
