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Returns on Course Materials

Textbooks, course packs, and other course materials are returnable up through the final day of the drop/add period of each term as long as the following conditions are met:

1.    The customer has a receipt.

2.    The customer has dropped the course for which the book(s) being returned were purchased.

3.    For shrink-wrapped items, the original shrink wrap must be fully intact and unopened.

Please note that optional law study aids are non-returnable.

If you have a question about a textbook return, please contact our Book Manager, Hannah Wallace:  hwallace@wlu.edu or 540-458-8635.

 

Returns on All Other Merchandise

We want you to be 100% satisfied with your purchase.  You can return your unworn, unwashed, undamaged merchandise (or merchandise you have found to be defective) for a full refund or exchange within 90 days of the original purchase.  An original receipt will be required.  (Certain exclusions apply – clearance merchandise marked “Final Sale,” perishables, etc.).

If you received your item(s) as a gift or otherwise do not have a receipt, you can still make a return.  However, in these cases, we can only issue a store credit or perform an exchange.  In certain cases, credit may be issued as a discounted/sale price.

Returns and exchanges can be made at the cashier desk in the store during normal business hours.  If you are not in Lexington and would like to make an exchange or return, simply ship the product along with a copy of the packing list or receipt to the address below (valid for USPS, UPS, or FedEx):

 

Attn: Web Returns

Washington and Lee University Store

1 Elrod Commons

204 W. Washington Street

Lexington, VA 24450

 

Please include your name, phone number, and information about what you would like to exchange.  If you have questions about a return or exchange, please contact one of us:

Jennifer Mero: jmero@wlu.edu or 540-458-8057

Kimberly Stephany-Poole: kstephany-poole@wlu.edu or 540-458-4492

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