Returns on Course Materials
Textbooks, course
packs, and other course materials are returnable up through the final day of
the drop/add period of each term as long as the following conditions are met:
1.
The
customer has a receipt.
2.
The
customer has dropped the course for which the book(s) being returned were
purchased.
3.
For
shrink-wrapped items, the original shrink wrap must be fully intact and
unopened.
Please note that optional
law study aids are non-returnable.
If you have a
question about a textbook return, please contact our Book Manager, Nancy Trumps: ntrumps@wlu.edu or 540-458-8207.
Returns on All Other Merchandise
We want you to be
100% satisfied with your purchase. You
can return your unworn, unwashed, undamaged merchandise (or merchandise you
have found to be defective) for a full refund or exchange within 90 days of the
original purchase. An original receipt
will be required. (Certain exclusions
apply – clearance merchandise marked “Final Sale,” perishables, etc.).
If you received your
item(s) as a gift or otherwise do not have a receipt, you can still make a
return. However, in these cases, we can
only issue a store credit or perform an exchange. In certain cases, credit may be issued as a
discounted/sale price.
Returns and
exchanges can be made at the cashier desk in the store during normal business
hours. If you are not in Lexington and
would like to make an exchange or return, simply ship the product along with a
copy of the packing list or receipt to the address below (valid for USPS, UPS,
or FedEx):
Attn: Web Returns
Washington and Lee
University Store
1 Elrod Commons
204 W. Washington
Street
Lexington, VA 24450
Please include your
name, phone number, and information about what you would like to exchange. If you have questions about a return or
exchange, please contact one of us:
Anna Windman awindman@wlu.edu or 540-458-8633
Jennifer Mero: jmero@wlu.edu
or 540-458-8057